The following provisions expand on and supplement the above summary.
As an online business, it is necessary for us to collect personal information from our website users, and from other persons who contact us from time to time. We may need to access personal information in order to apply technical support to a particular user or to answer questions about an an experience that a user may have when using our website. The majority of personal information we collect relates to users of our website. We may collect personal information if it is provided to us via our web site, via email, by telephone, or via application forms. We may obtain personal information directly from third parties such as our sales agents and any of their representatives. In addition, we may obtain personal information from public sources, where available. However, if it is reasonable and practicable to do so, we will collect personal information about an individual only from that individual.
At present, the personal information we may collect includes names, telephone numbers, mobile numbers, email addresses, postal addresses, residential addresses, IP addresses, and any other personal information that a person voluntarily discloses to us.
In addition, we log access to our website, and in those circumstances track the IP address used, the data and time of the visit, the pages viewed and the type of browser used so we can establish a broad understanding of site traffic patterns, assist in diagnosing server problems and perform site administration.
We use reasonable steps to protect personal information we hold from misuse, loss, unauthorised access, modification or disclosure For example, certain parts of our website contain Secure Socket Layer ("SSL") encryption. We maintain other electronic (e-security) measures for the purposes of securing personal information, such as passwords, firewalls and antivirus software. We also maintain physical security measures in our buildings and offices.
We may use or disclose personal information that we collect for all or any of the following purposes:
In addition to the above situations, we may also need to disclose personal information to enforcement bodies for any of the following reasons:
We do not send "junk" or unsolicited e-mail in contravention of the Spam Act 2003 (Cth). We will, however, use e-mail from time to time to respond to inquiries, confirm purchases, or contact users of our website regarding their experiences with our website. Anytime a customer or visitor receives e-mail it does not want from us the customer can request that we not send further e-mail by contacting us via email.
We value opinions and comments from our website users, so from time to time we may conduct online surveys and questionnaires. These surveys and questionnaires are entirely optional for all customers. Typically, the information is aggregated and used to make improvements to our website and to develop attractive service features and promotions. Survey and questionnaire participants are anonymous unless otherwise stated in the survey.
If you refuse to provide us with personal information or you provide us with erroneous personal information, we will be unable to provide the functionality and services made available through the website to you.
We will destroy and/or de-identify personal information that we collect where we have legal obligations to do so.
To ensure that we only obtain, collect, use and disclose accurate, complete and up to date personal information, we invite you to contact us and inform us if any of your personal details we hold change or if any of the personal information held by us is otherwise incorrect or erroneous.
You may request access to your personal information held by us by writing to us. Our address is located at the end of this document.
We will handle your request for access to your personal information in accordance with our statutory obligations.
If you wish to make a complaint regarding our privacy practices, please contact us at the address located at the end of this document.
We will use our best endeavours to resolve the complaint within 10 business days following receipt of your complaint. This may include working with you on a collaborative basis to resolve the complaint or us proposing options for resolution.
If you are not satisfied with the outcome of a complaint you make refer the complaint to the Office of the Australian Information Commissioner (OAIC) who can be contacted using the following details:
Call: 1300 363 992
Address: GPO Box 5218, Sydney NSW 2001
Our Contact Detail:
184 New Canterbury Rd, Petersham, NSW 2049